I have here some troubleshooting steps to get your card reader back to work, STAYBOLD.
I appreciate you for performing the troubleshooting steps to get this working out. Let's make sure we logged in to GoPayment or QuickBooks Online mobile app as an administrator to access the Card Reader settings. Once done, disconnect and reconnect the card reader. Then, follow the steps below depending on the color of the app.
Green:
- Go to the Settings.
- Click Card Readers, then disconnect.
- From the Reader Actions drop-down, select Forget Reader.
- Reconnect the reader.
Blue:
- Click More, then select Hardware.
- From the Card readers, choose the card reader you want to disconnect.
- Hit Forgot Reader.
- Reconnect the reader.
If the same thing happens, follow steps 3-4 on this article for other troubleshooting solutions: Fix issues with the GoPayment and QuickBooks mobile app card reader. Make sure you have the necessary system requirements. This is to ensure the application is compatible with your setup and will help avoid unexpected behavior when using it.
If you continue to see issues with the card reader not working, I recommend contacting our GoPayment Support Team. They can review the reader and determine where the issue is coming from. You can contact us through your QuickBooks Online account. Here's how:
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose Get a callback.
These instructions are also available from our guide on contacting QuickBooks Online support for your convenience. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST.
Feel free to update us after performing the steps or contacting our support as I want to make sure this is resolved and I'll be right here if you need further help. You have a good one.
