Thank you for the reply. Unfortunately, when I select the live bookkeeping tab it simply says the live bookkeeping is unavailable. See attached.

In searching the logs, it appears that the duplicate account was created as a result of Live Bookkeeping renaming the primary checking account. There is a note on the duplicate account that says "OOS - Cannot merge". I need the bookkeeper to transfer the charges in that account to the correct account and disable the duplicate. I have no way to contact them.