I signed up for live bookkeeping and cleanup several weeks ago and was approved and connected with a bookkeeper. The cleanup process was completed and went pretty well despite being assigned to 3 different bookkeeper (without notification) over roughly 2 weeks. It appears that there may have been a duplicate bank account created in QBO during that process and it says "OOS - Duplicate" in the description. This was not done by me, but there are payroll transactions posted to that account that I need resolved.

I went to the live bookkeeping section to see if I could get the situation resolved current bookkeeper and the screen says that live bookkeeping is unavailable and I may need to hire a ProAdvisor. Again, no notification... Can someone assist with getting this duplicate bank account situation resolved?