Thanks for getting back to us, Eveyjoy.
The steps shared by my colleagues should help you send invoices successfully in QuickBooks Online (QBO). Since you're unable to view the forms, I'd suggest contacting our Customer Support Team. They can investigate this further. Just follow the steps below on how to reach them.
For the new Help menu:
- Click the Help (?) icon at the top.
- Type Talk to a human.
- Enter your issue or question on the What can we help you with box.
- Choose I still need a human.
- Select the Start messaging option.
Furthermore, visit our Taxes Help Articles. This page contains steps on how to manage your tax preparation, reports, forms, and more.
If you have any other concerns or follow-up questions, you’re always welcome to tag me in your reply. I’m just a few clicks away from you. Have a great day and keep safe
