Thanks for joining this thread, laurajgonnerman.

It's truly disheartening to hear this happened to you. I can assure you, we here at QuickBooks, never want you to feel taken advantage of. 

If you decide to stick with us there are a few different avenues to get a helping hand if you ever need it again in the future. The Community is a great place to ask questions and receive advice from other QuickBooks users as well as QB Team members. The Desktop Support Team contact info can be found here: Contact QuickBooks Desktop support. And lastly, there's a full crew of agents that can be reached through the official QuickBooks Facebook and Twitter platforms.

Please don't hesitate to reach back out if you have any other questions or concerns. I'll be here to help.