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Hi, jaapkrijger.
Since the steps above didn't work, I'd recommend reaching out to our QuickBooks Support to have this investigated. All program-related concerns need to be directed to our phone support for security purposes.
Unlike in this public forum, they have the tools required to perform any escalations or bypass the system whenever necessary on your behalf.
To ensure we address your concern on time, check out our support hours. Here's how to get in touch or chat with us:
- Go to https://quickbooks.intuit.com/learn-support/en-us/contact.
- Choose your QuickBooks Product.
- Select your QuickBooks version.
- Give a brief description of your issue and click Continue.
- Then choose a way to connect.
Additionally, I recommend visiting this link: Resource Hub. This will provide you with resources and videos about managing your QuickBooks Desktop account, income, expenses, inventory, and running reports.
If you have any other questions or need anything else in QuickBooks, let me know in the comment below. I'll be more than happy to help you in any way I can. Have a good one.