I’ve got you covered, @DandB7. I can help you resolve the issue you encountered with the inventory discrepancy.

This isn't the type of service we want our consumers to receive. For the time being, I recommend contacting our support team again. They can assist you with resolving this issue.

Here’s how to contact them:

1. Sign in to your QuickBooks Online company.
2. Going to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
6. Start a chat with a support expert.
7. Get a callback from the next available expert.
8. Ask the community for help from businesses like yours.

Please note that we are available from M-F from 6 AM to 6 PM PT. For QuickBooks Full Service Payroll and QuickBooks Online Payroll Elite/Premium, any time, any day.

Furthermore, I added this link, which can also guide you on how to adjust the inventory quantity on hand in QuickBooks Online.

Get back to me with any other concerns within QBO. I’m here to support you always.