Hello there, JULISHAR.
If the customer happens to be a sub-customer of the parent customer in which the parent is inactive. You'll have to make the parent customer active again to be able to have the sub-customer active again also.
If the customer is not a sub-customer, let's try some other troubleshooting that could help fix the problem. This time, let's run the Verify Rebuild Data tool that helps identify and repairs data issues within your company file. Here's what you'll need to do:
To Verify your data, here's how:
- Choose the File menu at the top, and then Utilities.
- Select Verify Data.
If it detects any issue, proceed with the Rebuild Data process. Here are the steps how:
- Go to the File menu again, and then select Utilities.
- Click Rebuild Data.
- You'll get the prompt to back-up your file, and then Rebuild Data utility starts as soon as the backup is finished.
- Click OK when you get the message "Rebuild has completed"
Please read through this article for more information about it: Verify and Rebuild Data in QuickBooks Desktop.
Click the Reply button if you have follow-up questions or any QuickBooks concerns. I'll be here to lend a hand. Thanks for dropping by.
