We have 2 open tickets and have yet to hear back from anyone?  2 supervisors were going to call us back over a month ago and still nothing.  

My business partner and i have wasted entirely too much time on this and cannot afford to spend more.  Every time I call in it takes 15 + minutes just to get the basics cleared with the person I'm talking to and they can never help with these issues.  We need you to call us back with an answer and we also expect to see a credit on our bill for the time this has cost us.