Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
SarahannC
Moderator

Reply to message

I appreciate you for running some updates to get it fixed, @Kens equipment

 

Possible reasons why you are encountering this issue:

 

  • There may be updates with your Windows Operating System.
  • Need to update your QuickBooks Desktop (QBDT) to its latest release

 

Since  you've downloaded all the updates from Windows Operating System and QuickBooks updates, we can run the Verify and Rebuild data in your QuickBooks Desktop. 

 

  1. Choose Window then Close All.
  2. Verify Data. Choose File then Utilities. Select Verify Data.
  3. Then, go back to the File menu, Utilities then Rebuild Data.
  4. You will receive a warning message to backup your company file, press OK.

 

For more details, please consider checking this article: Common reasons to use the Verify and Rebuild features

 

If the same thing happens, I would recommend giving us a short call to check it further. We'll need to pull up your account in a secure environment then run a set of examinations.

 

Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu. You can also press F1 on your keyboard to bring up the same Help panel. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.

 

Alternatively, you can also use this link: 

 

  1. Go to this link: Contact Support Team
  2. Enter which product is your question about? and which edition?

  3. Enter your full name and email address.
  4. Then, follow the on-screen instruction to complete the process.

 

If you need more help regarding other tasks in QuickBooks Desktop, you can check our articles here. Make sure that the topic is set as QuickBooks Desktop.

 

Visit again if you need further assistance, Kens equipment. Take care always.

Need to get in touch?

Contact us