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We'll need to make sure you're using Internet Explorer 11 as your browser in QuickBooks Desktop 2020 (latest version). If you need to upgrade Internet Explorer, just follow the steps below:
- Close QuickBooks Desktop.
- Follow the steps for your Windows operating system to upgrade to Internet Explorer 11.
- Reopen QuickBooks Desktop.
Then, set Internet Explorer 11.0 as your default web browser. Here's how:
- Open Internet Explorer.
- Click the Gear icon in the upper right corner (or click Tools).
- Tap Internet Options.
- Hit the Programs tab.
- Under Default Web Browser click the Make Default button.
- Press OK.
You can check out this article for more details about troubleshooting your Internet Explorer settings: Verify and Troubleshoot QuickBooks Desktop and Internet Explorer settings.
In case you need help with another task in QuickBooks, please feel free to visit our general help topics page. This is where you can find related help articles, Community discussions, video tutorials, and more.
You can always update us after contacting our support, as I want to ensure this is resolved for you. Just leave a comment below and I'll get back to you. Have a great day ahead.
