Hello,
If you haven't solved the problem, mine sound exactly like yours. I used the Self Help and it referred me to google mail which I don't use. I found that Outlook had changed their Server info. I used option 2 of the Self Help which was to change the email server info in QB Pro. Did a search of my email provider server info and found the new server info on the MSN website and changed my IMAP email server info in QB Pro. It now works.
Option 2 was listed in the main thread and it walks you thru how to find the Server info. Step 5 is the info I changed.
- Go to the Edit menu, then select Preferences.
- Click Send Forms from the left menu.
- In the My Preferences tab, select the email account you're using. Then, click Edit.
- Mark the SSL box, or just select Default.
- In the Server Name field, make sure the server name matches your email provider's settings.
