I phoned 1-877-683-3280, the number from the QB site.  I was connected to a QB service person in the Philippines.  He wasn't able to do anything but suggested I buy a QB support service and quoted me the $500 cost.  I asked to be connected to QB technical assistance and was told that wasn't allowed.  I asked to talk with a supervisor, and he said none were available.  I then asked to be transferred to someone in the United States and was told that the international lines were down, and they couldn't reach America.   As I said in my suggestion, if this man is given the solution that was just posted when users phone tomorrow, and the next day and so on, this man and the other staff in the call center will be able to easily help the users.  Please let me know if there are any other questions about my experience.  I am concerned with how torturous this is for your staff and sort of feel responsible to phone the call center and tell them about the solution to make things easier for everyone.