Ma'am, I appreciate your willingness to help, but what you suggested is NOT the solution.
Look at the picture please ma'am.  The ICON BAR is on the LEFT in the picture.
Look above it and below the Menu Bar at the top.....
See that white area....  It has ONLY a non-styled Search Box in the center.

I believe this is where the ICON BAR resides when it is selected to appear at the TOP from the VIEW menu, which accounts for why you can make the white bar go away by selecting TOP ICON BAR, and then selecting LEFT ICON BAR again.... BUT this work-around does not survive very long....  typically, the next time I OPEN QB, it comes back.

Thanks, but we'll have to keep looking.