the helpdesk is no better.  This morning I "chatted" with a support specialist from QuickBooks.  After 30 mins of waiting and back and forth, she revealed she could not determine if my QBO and TT were "connected", whatever that means.  so she punted me to TurboTax by sending me a dead link.  Then gave me a TT support help number.  That person told me I need to discuss this with QB--see where this is going?  So I did what they stated.  Called a different QB help number only to talk to a computer that texted me a link that brought me here.  This is so stressful on top of an already stressful process.