Hi there, Willneveruseagain.
I'd love to help with this concern of yours. However, I won't be able to do that without asking for your account details. Since the Community is a public forum, I don't want your details displayed here for security purposes. Since this process requires back and forth conversation to ask for a few details on your account, it would be best to work on this on a more secure platform.
I see you've already contacted our Merchant Team to confirm the cause of the issue. However, I suggest contacting them again. They have the tools to pull up your account to deep investigate the root of the problem.
You can click the Chat with us link or get the phone number in this article: Contact Payments or Point of Sale Support. Then, go to the QuickBooks Payments section.
For more details about the process when taking payments, please check out these articles:
Please don't hesitate to leave a comment below if you have other payments concerns. I'll be right here to provide additional assistance. Keep safe!
