Good afternoon, @BrianCypress. 

Thanks for reaching back out to us. I'm glad you took the time to perform those troubleshooting steps and also got in touch with our Customer Support Team about this issue. Allow me to give you some additional details. 

The best and quickest route would be to wait and check in on the escalation that our support team has already started with you. They have the tools to look closer and figure out why this is happening in your account. 

If you ever want an update on it, contact our team so that you can keep up with the progress of resolving the problem.  

Feel free to come back if you have any other questions or concerns. We're always here to make sure you get back to running your business, the most important thing. Have a splendid day and rest of your week!