Hi Catherine, thank you for following up. 

I did go through the suggested steps on the browser-related issues. Unfortunately, that didn't seem to resolve the issue. 

I also verified the "multiple line items on your invoices, line items such as bundle." To verify I created some test invoices that did not have those data points in the invoices that were not supported. That didn't resolve the issue either. 

I've also called into support and after long troubleshooting discussions have resulted in an escalation to other technical resources. I'm currently "waiting for a technical resource/engineer to reach out to me, which could take up to 90 days (3 months)." 

If there is another quicker path toward a resolution, we would greatly appreciate it. 

Thank you,