I have been printing 1099’s since 2013 so I know screen sequence,

The first QB call back told me she could not help but I needed to call [removed] that # goes to a message that tells me to sign in and do what I did in first place ( another QB mis information)

now being transferred to level 2 rep after 15 min describing issue, Re booting again while I hold since there is no music so I wonder if anyone will actually answer 

now providing actives # w prior rep but no help yet