This isn't the way we want you to experience, TammyM3.

There different ways to contact our Merchant services team. You can check out this link for more information: Contact Payments or Point of Sale Support.

I've added this resource for commonly asked questions about QuickBooks Payments: QuickBooks Payment FAQ

We'd like to make sure everything is taken care of, so feel free to come back to Community and let us know if you have trouble getting in touch.