Thanks for getting back to us, @lschult2. Let's work together to isolate the issue of why your category drop-down is not visible in QuickBooks Online (QBO).

I replicated this on my end. I created some products/services in different QBO versions and it works fine.

To get rid of this problem, let's perform a few browser troubleshooting solutions to get the missing option back in QBO.

Have you tried clearing the cache or using other supported browsers? The private window will not save any history, making it a good place to identify browser problems. To start incognito mode, use these keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you're able to see the Category using a private browser, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.

If you still don't have the Category option, please provide a screenshot of the exact page where you are having this issue. This way, we can provide the best possible solution to fix your concern.

Feel free to check out these guides for more information about managing your products and services in QBO:

• Add inventory products in QuickBooks Online
• Add product and service items to QuickBooks Online
• Change product and service item types in QuickBooks Online

This forum is always open if you have other product or service concerns. We're just here to assist you further. Keep safe and have a great day!