Hello Steve,

The file itself is missing the transactions. You might want to ask another file from your bank that includes the missing ones. That would be a little tedious on your part, but that's the workaround our engineers provided while they work with your bank's support to fix the issue.

I'd also recommend contacting our QuickBooks Customer Care Team using the steps that RoseMarjorieA provided on the earlier response. They'll cascade email notifications about the issue once it is resolved.

Let us know if you need anything else.