Hello Jessica,

Thank you for your response.  To answer your questions:

• Were you in Admin and single user when running this sync?
  • I was logged into Admin, but I was not told that I had to be in single user mode so I will try again after switching to single.
• Are you receiving an error you can share?
  • Using the "update web services method" the sync completes, but data is not sent to QB Time, no error message that I am aware of.
• Are all your payroll items mapped in QuickBooks TIme?
  • I am unsure what you are asking. Before this issue started, the sync worked fine --- PTO, pay-rate info was synced to QB Time without issue.  If there is something I need to check in terms of mapping, any information you can provide would be appreciated.