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Thanks for bringing this to our attention, @cherop1. I want to ensure you can resubscribe successfully in QuickBooks.
Based on the information you provided, we'll need to open your account to check what's causing the error when resubscribing. That being said, I suggest contacting our support team. They have the necessary tools to review your account and guide you in doing the process successfully.
Here's how to reach them:
- Sign in to your QuickBooks Online company.
- Got to the Help (?) menu.
- Select the Assistant tab.
- Click the Talk to a human option.
- Select Get help from a human.
- Click either Chat with us or Have us call you button.
I've added these articles to help you manage subscription info in QuickBooks Online:
- Manage billing, payment, and subscription info in QuickBooks Online
- How to resubscribe or reactivate QuickBooks Online
Keep in touch if you have other questions about reactivating your subscription in QuickBooks. I'll be around to help you again. Stay safe and have a good day!