Hi, allegranaples.
I want to make sure you'll be able to download your bank transactions, so let me route you in the right direction.
I appreciate your efforts in trying out some troubleshooting steps to resolve the issue. I'd like to check this for you and get it taken care of myself. However, I won't be able to check your account without asking for sensitive information. I don't want your account information displayed here for security reasons since Community platform is a public forum.
I suggest getting in touch with our QuickBooks Desktop Customer Care to have this investigated. Agents have the necessary tools, like screen-sharing to get you back up and running.
Our most-up-to-date contact details can be found here:
- Go to: https://help.quickbooks.intuit.com/en_US/contact.
- Choose your QuickBooks Product.
- Select your QuickBooks version.
- On the Contact Us page, click a topic.
- Click on the Get Phone Number button to see the support number.
Let us know if any questions may arise while working in QuickBooks Desktop. We'll be here to help you out.
