Hello, @ibizconsult.

Thanks for bringing this matter to our attention. I want to make sure you get the most updated transactions in QuickBooks Desktop.

There is currently no reported issue from other users like you about FirstBank not downloading transactions. QuickBooks is mainly dependent on what the bank provides, please check with your financial institution to verify if they’re experiencing technical difficulties.

Since you’ve already tried downloading and importing transactions, I recommend giving our Customer Care Team a call for further assistance. They can pull up your account in a secure environment, which we are unable to do in this public forum and take a better look at this issue.

Also, they have the tools to create a ticket in case they need to conduct a further investigation about the problem. Here’s how you can contact support: 
1.    Go to: https://help.quickbooks.intuit.com/en_US/contact.
2.    Choose your QuickBooks Product.
3.    Select your QuickBooks version.
4.    On the Contact Us page, click a topic.
5.    Click on the Get Phone Number button to get the contact information.

Please let me know how the call goes. Leave a reply below if you need anything else, I’ll be here to help. Take care!