We are always aiming to make our customers feel valued, discoverybay.
I appreciate the time and effort you've spent with one of our support agents to get this sorted out. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service.
I also appreciate you updating your bank account as one of the necessary things to be done. After that, we deposit your funds within five business days after the first payment. A lot quicker after this one, usually within two business days. I've attached a link you can use to learn more about the types of accounts you can use in QuickBooks (scroll down to Learn what types of accounts you can deposit payments into): Change the account QuickBooks deposits payments into.
For additional reference, see this article for more information on how to handle a rejected or failed bank transfer payment. In case it took too long for the funds to be deposited, I'd suggest contacting our QuickBooks Payments Team again. One of them will be able to take over in a secure space and ensure the funds will be transferred. You can also reach them out by following the steps below:
- Go to the Gear icon on the top menu.
- Under Tools, click Resolution Center.
- Choose the latest case number reflected on the Resolution Center then one of our chat supports will reach out to you.
In case you need help with other payment tasks, click this link to go to our general payment topics with articles.
I'd like to know how you get on after contacting our support, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you. Take care always.
