Thanks for joining the thread, @LMKetchum.
Since you already turned off the automatic apply credits feature and still the system still applies for the vendor credits, I'd recommend performing some basic troubleshooting steps to make sure the issue isn’t browser-related. It’s possible that local internet cache files are the reason for this unexpected behavior.
Let’s start logging in to QuickBooks using a private window. Here’s how:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
Once in, try to create a transaction and see it still applies to the credits. If it works, you need to clear your browser’s cache. This helps remove its stored cache so it'll function efficiently. Here’s an article to help you with the process: How do I clear my browser cache and temporary Internet files?
Otherwise, I'd also recommend using different browsers. They'll provide you with the best and most secure experience with QuickBooks. For more details, see this article: System Requirements For QuickBooks.
I'm adding these articles for more guidance on how to process a refund and vendor credits in QuickBooks:
Lastly, you may open this article to view details on how to run a particular report that will reflect all payments made to vendors: Run a report with vendor totals.
Let me know if there's anything else you need with vendor entries. I'm always here to help you anytime. Take care and keep safe, @LMKetchum.
