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AbegailS_
QuickBooks Team

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This isn't the kind of service we want you to experience, @CTES92058

 

Allow me to step in and help you with your concerns. 

 

The Loan Manager (.lmr) files may be missing when moving the company file into your new computer. Aside from creating a backup copy and restoring the file, let's try using the Migrator Tool. This way, the tool will download the correct version of QuickBooks to your new computer and set it up with your files.

 

Just follow the steps and details in this article: Move or reinstall QuickBooks Desktop to another computer. Then, go to How to set up and use the Migrator Tool section.

 

You can also check out this article for other troubleshooting options: Loan Manager or Cash Flow Projector is missing after upgrading QuickBooks Desktop.

 

To learn more about how the loan manager works in the software, just refer to the QuickBooks Loan Manager article.

 

The odd behavior of your outlook email normally happens if you're not using the updated version of your Outlook. You'll want to make sure that you're using a compatible one on your QuickBooks Desktop. Please check the information provided below:

 

Also, ensure to update QuickBooks to the latest release. However, if you're using a compatible Outlook version and yet you're still getting the same issue, you can run repair Outlook to double-check if this is caused by the application that you're using. You may also want to check out this article for more troubleshooting steps that you can perform: How to fix "Error: QuickBooks is unable to send your email to Outlook".

 

For your reference, you may also want to set up secure webmail to work with QuickBooks. Here's an article for your guide: Connect your email to QuickBooks Desktop.

 

Keep me posted by leaving a comment below if you need a hand with QuickBooks. I'll be here to help.

 

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