This is not the impression we want you to experience when sending invoices to your customers, KylaC.
I appreciate the time and effort you've spent with one of our support agents. I'll personally share your feedback with our Customer Support Team regarding the escalated case and the pending Merchant deposit. We'll be able to take action on improving our customer service.
Rest assured, our team is working on this case. We can request a callback from our Payments Support Team for them to reach you out once there's an update on this issue. We can also reach them out through QuickBooks Online (QBO). Here's how:
- Go to the Help icon on the top right.
- Enter your concern in the search field.
- Choose Talk to a human.
- Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human.
- Press Contact us.
- Tick Continue.
- Choose Get a callback.
Please provide the reference number to the agent for them to review the status of the escalated case. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:
Feel free to visit our Merchant Services page for more insights about processing payments on your account.
I'm just one post away if you need anything else in QBO. Just add the details to your reply and I'll be there to address them for you. Take care always.
