I've got some troubleshooting steps we can try to get your Home screen working, LanieO.
I appreciate the time and effort you've spent to reach out to our support agents. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service. Let's try changing your display and view preferences in QuickBooks. Here's how:
- Close QuickBooks Desktop.
- Open the Windows Start menu.
- Type "QuickBooks" into the search.
- Right-click the QuickBooks icon and select Open file location.
- In the folder, right-click the QuickBooks.exe file and choose Properties.
- Go to the Compatibility tab.
- Select the Disable display scaling on high DPI settings checkbox. You can also select Change high DPI settings and then Override high DPI scaling behavior.
- Press Apply and then OK.
Once done, open your QuickBooks and look for display issues. If you still see issues, move on to Step 2 in the Fix screen issues in QuickBooks Desktop article. If the same thing happens, there may be damaged data on the company file you've been working with. We can run the Rebuild Data tool is built-in to fix any company file data issues. Just follow the steps and detail in the Fix data damage on your QuickBooks Desktop company file article. We can also repair your QuickBooks Desktop to fix any damaged components in the software.
Visit our QuickBooks Help Articles page for more insight s about managing your business in your software.
Feel free to update us after performing the solutions, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always.
