I had my case escalated up to engineering several months ago - and still no response nor resolution.

As for phone support - you end up starting at square one each time - explaining the problem and doing the same troubleshooting steps.

When I give my case number they basically say that it's with engineering and I will be contacted when there is a resolution.

When you ask to speak to a supervisor - same result.  AND - they tell you that they can's speak to engineering either.

This is all a farce!