You're a day late and a dollar short.  Been there done that!  Imagine my panic upon the discovery of this bug. I requested a call back when we found this mess.  Have already spoken with someone about the problem.  There's absolutely nothing they could do to help us.  They indicated this is a known bug and that many people have called in with the same issue.  You can't send people receipts for something they haven't paid for. Well I guess you can, you are doing it!  Someone needs to fix this as it's costing small businesses.  The worst part about this is QBs knows this is an issue but doesn't bother to tell any of their customers nor are they bothering to fix the problem.  Had we known there was an issue we could have dealt with it before over a year has past.  Knowing would have caught the last two who fell through this crack.  I just have to say "shame on Quickbooks" for allowing this to continue and keeping it hush.  It's just not right!