I appreciate you for sharing your experience with us, Banker.

This issue with the sales receipt showing as paid even if it's not can best be handled by our Technical Support. This requires a thorough investigation to identify the cause and come up with a fix. They're equipped with tools to securely look into your account and check the main cause of this.

Please click this link to reach out to our support: Contact Payments or Point of Sale Support.

I'm looking forward to hearing this being resolved. Let me know if you have other QuickBooks questions and I'll be here to help. Wishing you a good one.