Was this ever resolved?  I wonder how many other businesses this is happening to but don't know it YET!  We just made the discovery this has happened to our business.  There are over 12 months of recurring transactions for one customer, 9 months on another customer and 2 months on another customer which we haven't been paid for. QBs sent a sales receipt each month (declaring the that the transaction was paid) but none of the transactions made it over to Intuit.  Money owed that never made it to our bank.  The customers all believe they paid as they were sent receipts.  Mind boggling.  There is definitely a bug in this system.  The check boxes are somehow being auto unchecked by QBs software.  There is no other way to explain how one customer's transactions went through Intuit and into our bank for three months and then suddenly stopped. This is a lot of missing money.  How does one go back to a customer after a year went by and tell them they owe for the entire year?