Thank you for getting back to us, @leanne-wetaskiwi.I'll make sure to get things done for you by providing you with some information.
Since you've tried all of my colleagues' suggested troubleshooting and the credits are still being applied automatically, I recommend contacting our QuickBooks Online Support team. They have the resources to investigate your account and figure out why you're unable turn off vendor credit auto-selection.
To contact support, here's how:
- Sign in to your QuickBooks Online company.
- Go to Help.
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
If you want to learn more about vendor credits, feel free to look over this article: Manage Vendor Credits.
Always remember that the Community is here to guide you, especially when you want to pull up a Bills and Applied Payments Report. I wish you a nice day!
