Hi heydave,

Thank you for joining in on the thread.

Please contact our QuickBooks Desktop support to check this further since the issue cannot be resolved using the steps in the previous replies.

1. Click on Help.
2. Choose QuickBooks Desktop Help.
3. Choose Contact us.
4. In the description field, enter a summary of the scenario and hit Continue.
5. Click Message an agent.

You can also call the phone number in this article: Contact QuickBooks Desktop support.

Please let me know if you have other questions in mind. Take care and have a good day ahead!