Hi there, @ttonella.
I want to make sure your concern is taken care of, and I'd like to redirect you to the best support group available to get this addressed right away.
Before anything else, have you tried verifying and rebuilding the data in your QuickBooks Desktop? If you haven't yet, I recommend doing it so. It helps sort data issues in your company file.
If you get the same result, I suggest reaching out to our QuickBooks Support Team. You may have a bad experience with our support team, but they're the best support group that can further check on this matter. To get in touch with them, please follow the steps below:
- Go to the Help icon and select QuickBooks Desktop Help.
- Click Contact Us.
- Write your concerns in the description box, then select Continue.
- Select which one of the support options you'd like to use.
You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Desktop Support.
As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.
Please know you can continue to reach me here with any additional questions. I'm always around if you need any help.
