@Charies_M  That's wrong. The steps provided before do not "resolve the concern about using product/service to clients for the billable expenses." I have explained in detail why they do not work.

You are the fifth Quickbooks employee to post to this thread and, instead of resolving the problem, blowing sunshine like you had.

Phone conversations with Quickbooks Support is, in my experience, a vast time-suck. The representatives are widely divergent in knowledge, capability, and attitude. On average, more than two phone calls are needed to resolve any problem, and on average, less than half of the problems are solved.

As I noted in reply to @ejob , I did figure a workaround. It's not pretty, and it doesn't provide the function promised by Quickbooks, but which they fail to deliver. If anyone's interested and think it might be helpful, let me know here and I'll see if I can describe it for you.