Thanks for joining us here, @ManneredFinance.
I'll share some troubleshooting steps on how to get this resolved. You'll want to download and run the QuickBooks File Doctor tool. This tool fixes company file issues (including program lag). Let me guide you through how.
- Close QuickBooks and then download QuickBooks Tool Hub.
- Save the on your Desktop.
- Open the file you downloaded (QuickBooksToolHub.exe). Then, follow the on-screen steps to install and agree to the terms and conditions.
- Once done, double-click the icon on your Windows desktop to open the tool hub.
- From the launchpad, select Network Issues. This will open the Quick Fix my file and the QuickBooks File Doctor.
After running the tool, restart your computer and then toggle your go back to email preference to Web Mail. Here's how:
- Go to Edit, and then choose Preferences.
- Select Send Forms, and then tap the My Preferences tab.
- Tick the radio button next to Web Mail.
- When the box populates, pick Others in the drop-down box.
- Put "outlook.office365.com" in the Server Name.
- Type "993" in the Port.
- Check the box labeled as SSL.
- Click OK and then OK to close out the window.
Once done, try sending an email again with these changes. Please check out these articles below for additional reference:
Let me know how it goes after trying the above recommendation as I wanted to ensure this is resolved for you. Take care and stay safe.
