We want this fixed as much as you do, Keith. Let me route you to the right department.
It's a good job for performing the suggestion to fix your issue. Since you're still having the same issue, I suggest reaching out to our customer care support. This way, a live agent can take a better look at your concern. Here's how:
- Click Help inside QuickBooks Online.
- Enter "I need a human" in the Type something field.
- Click Get help from a human.
- Enter "Unable to update bank after clearing the cache" in the description field, then click Continue.
- Select either Chat with us or Have us call you.
Once it's fixed, you can categorize and match online bank transactions.
You're always welcome to post in the Community if you have banking concerns. We're available 24/7 to help you. Take care!
