This sounds frustrating, @LANDYRAY.
However, this behavior may be expected. Let's make sure there's an update that is needed. If you have QuickBooks Desktop 2020, the release is R13, which was available in October. Here's how you can find out which release you currently have:
- Open QuickBooks Desktop.
- Press the F2 key.
- Look for your product name, product number, and license number in the Product Information window.
- Look for your release at the end of the product name.
If you're already on R13, then there's no update available. However, if you're on a previous release and experiencing this, you'll need to reach out to support.
I'm including a helpful article for you as well: Update QuickBooks Desktop to the latest release.
Let me know how this goes, so we can discuss the next steps! I look forward to hearing from you.
