Hit there, @K_garcia and @GMF.
Thanks for following the thread and sharing your concerns.
It sounds like you both fall under our investigation INV-00254. That said, our engineers have closed this investigation as resolved. If you're still experiencing this issue, then please know that your file may not be compatible.
However, let's try some additional steps provided by our engineers to see if we can get you back up and running.
First, let's make sure that Intuit and QuickBooks Time are included in the trusted sites on your browser. Here's how (please complete these steps in Internet Explorer):
Open Internet Explorer.
From the Comand bar, click on Tools.
Select Internet Options, then tap the Security tab.
Find Trusted Sites. Then, click on Sites.
In the "Add this website to the zone" field, add both *.intuit.com and *.tsheets.com.
Uncheck "Require server verification".
Close the Trusted Sites window, and uncheck "Enable Protected Mode".
Close the browser.
Once you've added the trusted sites, let's sign into your Intuit account within QuickBooks.
- Open QuickBooks Desktop.
- Go to the Company menu at the top of the screen.
- Choose My Company. From there, hit the sign in button on the top right corner of the screen.
- Sign in using your Intuit credentials.
Now, let's go ahead and Update QuickBooksto the latest release.
After QuickBooks has been updated, run the sync again.
If you're still having issues, you'll need to Connect via Web Connector.
Please don't hesitate to let me know if you have any questions or concerns. I'm always around to lend a hand. Take care!
