I appreciate the steps you've taken, kp911.
Don't worry, I'll help you figure this out.
It could be that your Equity account was just named as Retained Earnings. You'll want to check if this is the case. You can also check this article to learn more details about equity accounts in QuickBooks Online: Understanding the Equity Accounts on Your Financial Statements.
However, if you're not able to have the retained earnings option, I suggest reaching our customer support team. They'll be able to initiate a screen sharing-session to take a closer look to isolate this issue.
Here's how:
- Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
- Select your product.
- Enter a short description of your concern.
- Then, follow the on-screen instruction to complete the process. You'll then be connected to our specialist.
Please check out our support hours and contact us at a time convenient: Support hours and types.
Let me know if you have other concerns. I'm just around to help.
