Hi stvp2000,

It would be best to contact our Support to check this further using more tools. You can reach them using the steps below or contact the phone number in this article: Contact QuickBooks Desktop support.

1. Go to the Help menu and select QuickBooks Desktop Help.
2. Choose Contact Us.
3. Enter a brief description of your issue in our Ask a question (or tell us what's wrong) field.
4. Click Continue, then select the available options to connect.

Let us know if you have more questions in mind. Take care always.