Thanks for getting back to us, lhall1.
I can see that you aren't getting a response or call from our Live Support Team. Here in the Community Forum, we're unable to initiate a call.
The only way to get a callback is to send a request. And, you can follow the steps provided by Jen_D.
Meanwhile, when you say "upgrading", are you going to upgrade your QuickBooks Online account? If so, check out the available pricing plans to see which subscription level is right for you.
Then, follow these steps to upgrade your subscription.
- Sign in to QuickBooks Online as a primary or company admin.
- Select Settings ⚙ and then Account and settings.
- Select the Billing & Subscription tab.
- Make sure your payment info is up-to-date.
- In the QuickBooks Online section, select Upgrade your plan.
- Review the available plans and then select Choose plan.
- Follow the on-screen steps to upgrade your plan.
If you're using QuickBooks Online Accountant, here's the link: Upgrade or downgrade wholesale discount clients' QuickBooks Online subscription. It provides detailed steps to help you with the process.
If this isn't what you're referring to, please share what exact issues you're having with your QuickBooks account. This way, I can provide steps and solutions to help fix this.
I'll keep this post while waiting for your response. Thank you and take care always!
