I can see the importance of getting the resolution on this, BevFrustration.
Allow me to share information about the status of the investigation about setting up Sales Tax in QuickBooks Online.
I'd like to inform you that the investigation (INV-62159) associated with this thread is already resolved. I'd recommend running some basic troubleshooting steps. This way, we can refresh your browser and fix the issue.
To start, access your account in a private window. This will help us identify if the concern is cache-related. Simply press the following shortcut keys:
- Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Once done, set up sales tax again.
If it works, go back to your regular browser and clear its cache. You can also use another supported browser as an alternative. The issue might steam from the browser itself.
If the issue persists, I suggest reaching out to our Customer Care Team. This way, they can check your account in detail and figure out why you're still having this problem.
Here's how:
- Click the Help menu in the upper-right-hand corner.
- Type in "Talk to a human", then press Enter.
- Look for I still need a human and click on it.
- Click Get help from a human or Contact Support Team.
- Select between Send a message, Schedule an appointment, or Get a callback.
To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.
If you have any other questions or concerns, feel free to post them here. The Community and I are always here to help. Thank you for your time and have a nice day!
