Dealing with this as well. I'm a general contractor and progress payments for a job can be large amounts that we bill the clients every 2-6 weeks depending on the project. They put a clients payment of $300,000 in review. (This was a client who we previously charged $150,000 through quickbooks a couple months ago with no issue.) They notified me that it would be in review the day funds were suppose to be deposited, about 1 week after the client paid. Asked for basic info that was submitted. They say it takes 2 days to review but they keep asking for additional rounds of info such as bank statements, contracts, client info, ect. All 1 at a time so it drags on. I'm at 4 weeks now with no deposit of those funds. Same issues with support. No one can do anything because its always a separate department. While I'm barely able to pay out my subs at this point, worrying about making payroll, quickbooks cant even update me in a timely fashion on the things they need to complete their review so I can get paid. I would highly advice not running any large transactions through quickbooks.