Good morning, @LWalsh3.
Thanks for following up with us.
I understand that you've contacted our support team before, but please know that this is the best way for an agent to have a visual view of your issue. Our agents have tools available to remote into your computer and investigate this matter further. Also, if needed, they can escalate this concern to the proper team.
That said, I encourage you to connect with one of our live agents. Here's how:
Please reach back here if you have any additional questions or concerns. We're always around to lend a hand. Take care!
