Hey there, @kbrittai. 

Thanks for joining in on this thread. I hope your day is going well so far. 

The best way to get an upgrade, based on your situation, would be to contact our Customer Support Team for further assistance. You can use the link above that my colleague gave to get you in touch with them. 

Keep us updated on how it goes. We want to ensure that this gets taken care of today. Have a wonderful day!